Company Scope
Write clear instructions about products, services, pricing, timings, delivery, support rules, and what the bot must not answer.
Scoped AI replies
Let Gemini answer only what your business allows
AI Bot is separate from the Chatbot builder. It replies only when no flow rule matches, using your business scope, fallback text, and package-based monthly limits.
Gemini API Key
Each company can save its own Gemini key securely. The key is encrypted before it is stored.
Package Limits
Admin can include or block AI Bot per membership package and set monthly reply limits.
Usage Tracking
Recent AI prompts, replies, errors, and monthly usage are visible inside the client dashboard.
Reply order
AI Bot does not replace your flow builder
Saved chatbot flows run first. If no keyword, button, list option, or fallback step matches, AI Bot can create a scoped answer. This keeps fixed customer journeys stable while still handling unexpected questions.
FirstChatbot flow rules
ThenAI Bot scoped answer
FinallyHuman handover or fallback text
WhatsApp AI Bot
AI customer support for WhatsApp with business scope control
MyChatbot.Pk AI Bot lets companies use Gemini for WhatsApp replies while keeping answers inside approved business instructions. It is useful for product questions, service details, prices, store information, delivery rules, appointment guidance, and support answers that do not match a saved chatbot flow.
Scoped answers
Define what AI Bot can answer, what it should avoid, and how it should hand over to a human agent.
Usage limits
Admin can include AI Bot in selected packages and set monthly reply limits for each membership level.
Inbox history
Customer messages and AI replies are stored in the same conversation history for agents to review.
Chatbot fallback
Use fixed chatbot flows first, then AI Bot only when there is no matching trigger or selected option.
AI Bot FAQs
Questions about Gemini AI replies
Is WhatsApp AI Bot separate from Chatbot?
Yes. Chatbot is rule-based. AI Bot is separate and answers only when enabled, allowed by package, and configured with a Gemini key and business scope.
Can AI Bot answer every customer message?
It can answer unmatched messages, but the best setup is to keep important journeys in Chatbot flows and use AI Bot for flexible support questions.
Where are AI replies stored?
AI replies are stored in the inbox conversation history, so agents can see what the customer asked and what the AI Bot answered.
Can AI Bot be disabled for smaller packages?
Yes. Membership packages can disable AI Bot completely or allow it with a monthly reply limit.